Please contact us if you cannot find an answer to your question.
our family started this company in 1966 and since then parents turned grandparents and children turned adults over 4 generations going on 5.
our commitment to excellence and our CORE MISSION has always been the same:
TO DELIVER THE MOST OUTSTANDING SERVICE EXPERIENCE EVER!
Questions Your Clients Should Ask When
Selecting A Professional Cleaning Company...
What distinguishes one carpet cleaning company from another?
This Checklist will ensure that you are asking the right questions:
__ Do They Have Good References?
Unfortunately the cleaning industry is filled with uneducated,
uninformed, and sometimes downright unscrupulous companies.
We enjoys one of the best reputations around.
The area’s most seasoned floor covering experts, Interior Designers
and Realtors refer our services exclusively.
__ What Kind Of Experience Do They Have?
Our experience is in all types of fibers and soiling
conditions, no matter how unusual they may be. We are also
experienced in all methods of carpet cleaning. We are known for being able to solve cleaning related prob-
lems that no one else can. This insures that whatever your sit-
uation is, we are probably familiar with it.
__ Are They Well Educated In Their Field?
Sadly, most companies in our industry do not invest in educating
themselves in their field. This robs them of the opportunity to
learn the latest techniques and industry problems. Our company
is certified by the IICRC (Institute of Inspection, Cleaning &
Restoration Certification), the world’s most recognized body of
certification for carpet and upholstery cleaners.
We have used the services of all of our known competition and found that
not even one met the minimum IICRC standards of cleaning. In most
cases, the cleaner applied one to three steps. Our carpet cleaning process
calls for 12 important steps. Our other services call for at least 7 and as
many as 12. Each one of these steps is incredibly important. These steps
insure that you get the most thorough cleaning job ever.
__ What Systems Do They Use?
The equipment a cleaning firm uses in very important. Many companies
use outdated, ineffective equipment. Our company insists on the highest
quality, most advanced, state-of-the-art equipment on the market today.
The systems we use will get maximum soil removal and maximum spot
removal without over-wetting your floors or fabric and without leaving a
sticky residue behind.
__ Do They Understand Customer Service?
Our mission is to provide you with the most outstanding service
experience possible. We are committed to showing up on time, and
communicating with you throughout the service experience. Our
staff will show up in a professionally lettered vehicle, in uniform,
ready to serve you in the most courteous manner possible.
__ Do You Get What You Pay For?
Never select a carpet cleaning company based on price. A low priced
service can actually damage your floor or fabric costing you more in
the long run. We charge more than other companies,
but you get what you pay for. It’s impossible for a company to provide
an outstanding service experience if they can’t afford quality employees,
equipment, and training.
__ Do They Use Top Quality Products?
Many cleaners try to make up their deficits by using poor quality
products. Discount products tend to leave sticky residues behind
and can sometimes discolor your floors or fabrics. We
refuse to use such products. Insisting on top quality products provides
you with cleaner fabrics and floors and a healthier indoor environment.
__ Do They Guarantee Their Work?
After having an uniformed, uneducated, or downright unscrupulous
carpet cleaner in your home, the hardest part is getting them back to fix
the problem. At our company, we offer a 100% money-back guarantee. If
you are not completely thrilled with the service experience you receive
from our company, we will rush back to your location at no charge and no
obligation to remedy the situation. If you are still unimpressed, you owe
us nothing and we will provide a 100% refund.
__ Do They Offer A Referral Program?
For every new client you refer to us, we will send you a
10% referral commission. A certificate for 10% of the job will be mailed
to you when the referred client pays their invoice. You may then either
use the certificate toward services or redeem it for cash. Remember that
we guarantee our work, so don’t hesitate to refer your friends, neighbors,
Our company has many designations that we update quarterly each year that make us the best and most experienced in the country 5 Reasons to Choose us
1.Reputation – Our area's most seasoned flooring professionals, interior designers, and realtors refer our services exclusively.
2.Experience – Our company is familiar with unusual soiling conditions as well as experienced in all types of textiles and hard surfaces.
3.Education – Our company is certified by the IICRC, which is the world’s most recognized body of certification in our industry.
4. Systems – We have the most advanced state of the art equipment and cleaning techniques that provide maximum spot removal and maximum soil removal without over wetting your carpet or leaving a sticky residue behind.
5. Guarantee – We have a 100% money back guarantee. If you are not completely thrilled with the service experienced provided, we will rush back to your location at NO CHARGE and NO OBLIGATION. If you are still not satisfied, we will issue the refund.
With our company we usually do FREE in Home estimates NO Charge, NO Obligation we will take the time to go over with you in detail on the phone and what we say on the phone will be accurate with what we say when we meet you in person . On our website there is a how to prepare document of instructions on what to do in preparation for our visit to your home and for your service experience.